Contact Us
We are committed to providing exceptional customer support to all our valued players across New Zealand. Our dedicated support team is available to assist you with account inquiries, game-related questions, payment issues, and responsible gambling concerns. We understand the importance of timely and professional assistance in the online gaming environment.
Support Channels and Response Times
Our customer support operates through multiple channels to ensure convenient access for all players. Email support via [email protected] typically provides responses within 24 hours for standard inquiries. For urgent matters, our telephone support at +64 9 555 0147 is available during business hours, Monday through Friday, 9:00 AM to 6:00 PM NZST. Live chat functionality offers real-time assistance for immediate concerns and technical support.
When contacting our support team, please prepare your account details and specific inquiry information to expedite the resolution process. Our trained representatives are equipped to handle various matters including:
- Account verification and security concerns
- Deposit and withdrawal processing inquiries
- Game functionality and technical issues
- Responsible gambling tools and self-exclusion requests
- Bonus terms clarification and promotional queries
Last updated: January 15, 2026